Frequently asked questions

A flat rate of €6.99 per order – free shipping from an order value of €59. You can find all details under Payment and shipping.

At checkout, standard shipping is stated as 2–4 working days. You will receive a tracking number by email.

Yes, we ship to the entire EU and to other European countries. You will see the shipping costs for your country at checkout as soon as you enter your address.

Customs duties and import taxes are not included in the price and are paid by the recipient on delivery.

Yes – choose pickup at checkout. The pickup address in Illertissen is shown there.

Among others by credit card, PayPal, Klarna, Google Pay, Shop Pay and bank transfer in advance. You will see which payment methods are available for your order at checkout.

Yes, in the cart or at checkout in the discount code / gift card field. One discount code can be used per order.

The best-before date is shown on every product page. We often offer items with a short best-before date at a reduced price under Deals.

In the Halal category you will find all products with a recognised halal certification.

We get our goods from importers, so unfortunately we cannot guarantee a restock. Tell us which item you are looking for – we will try to get it for you.

On every product page in the ingredients section. Allergens are highlighted there.

Our free loyalty programme: for every euro you spend you get 1 Poin, and 100 Poin are worth €3. All information is on the Java Club page.

No, you can also order as a guest. With a customer account, however, you can redeem Poin and view your orders – and you get 100 Poin as a welcome gift when you sign up.

You have a statutory right of withdrawal of 14 days. All details are in the cancellation policy; you can declare your withdrawal online here.

Please contact us with your order number and a photo – we will take care of it.